Conditions

BOOKING CONDITIONS

Thank you for choosing to book your holiday with Echuca Holiday Homes. Please ensure you read the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agreed to the following terms and conditions and house rules.

All holiday accommodation properties are smoke free, without exception. This includes smoking outside with open windows or doors.

Please note: Check in will only occur once you have agreed to the terms and conditions of stay. Full payment is required 30 days prior to your arrival date.

Please contact us prior to your arrival if you require further clarification.

ECHUCA HOLIDAY HOMES DOES NOT ACCEPT UNDER ANY CIRCUMSTANCES HENS, BUCKS, SPORTING GROUPS, SCHOOLIES OR PARTY GROUPS. ADDITIONALLY, WE DO NOT ACCEPT ANY GROUPS UNDER 30 YEARS OF AGE. IF YOU DISREGARD THIS POLICY YOU WILL BE TURNED AWAY ON ARRIVAL WITH NO REFUND

WE HAVE AN ABSOLUTE NO NOISE AND PARTY POLICY.

SECURITY DEPOSIT

Echuca Holiday Homes take a pre authorisation security deposit for every reservation and we process this prior to arrival.

Check in will not be granted until you have provided your credit card details and the pre authorisation has been successfully processed.

Pre-authorising a credit card puts a temporary hold on some of a customer’s funds. The hold lasts approximately five - ten days, The customer can’t withdraw the money from an ATM or spend the money elsewhere while the hold is in place. However, no money is actually debited from the account.

If we have no reason to charge against your pre authorisation, the pending transaction will disappear from your account. This normally occurs 7-10 days from the time the pre authorisation was processed, subject to who you bank with.

This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning.

Echuca Holiday Homes reserves the right to debit the Primary Guest card with any extra costs above the property pre-authorisation limit, if the damage or costs exceed the pre-authorisation amount.

Any security bond claim will also be subject to a $55 administration charge to the Primary Guest card.

 

CHECK IN TIME: 3.00pm

CHECK OUT TIME: 10.00am

Early check ins are often available. Please contact us the night before your arrival and we will be able to give you a confirmed time.

CHECK IN PROCEDURE

After your acceptance of the terms and conditions an email will be sent with check in arrangements for your stay and the Digital Welcome Book for your home. The Digital Welcome Book is your personal guide for the home and also contains our recommendations for restaurants, things to do and places to see!

If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice.

All guests are responsible for the safekeeping of accommodation keys/remote controls. A call out fee is payable if a replacement key is required after hours.

CHECK OUT PROCEDURE

The Digital Welcome Book emailed to you will explain the checkout procedure. Late checkouts will be charged at full daily rental without exception, unless with prior arrangement from Echuca Holiday Homes. Check out time is 10am.

WHAT TO BRING

The Digital Welcome Book contains useful information to assist you with preparation. If you have any additional questions please feel free to contact us.

CHECK OUT PROCEDURE

The Digital Welcome Book emailed to you will explain the checkout procedure. Late checkouts will be charged at full daily rental without exception, unless with prior arrangement from Echuca Holiday Homes. Check out time is 10am.

NUMBER OF OCCUPANTS

Your booking has been made on the number of guests staying and we don’t think locking doors is a nice way to go. If you have four guests, up to four beds can be used. If our housekeepers find more beds used than the number of occupants the booking was made you will be charged $50 per night, per bed, for the duration of the booking.  Charges for additional guests or beds used will be debited to your credit card without further notice.

Unless otherwise previously agreed with Echuca Holiday Homes, all holiday accommodation must only be used for private, residential use and only accommodate the number of guests stated on your booking confirmation. No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests at anytime will result in a termination of your booking and you being required to vacate the holiday accommodation immediately without refund.

Caravans and the erection of tents are strictly prohibited.

WHAT TO BRING

The Digital Welcome Book contains useful information to assist you with preparation. If you have any additional questions please feel free to contact us.

HOUSEKEEPING CHARGES

All holiday accommodation bookings are accepted on the basis that occupants will treat the property with the same respect as their own home in accordance with our House Rules. Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with.

The Digital Welcome Book details the check out and cleaning procedures.

Every holiday home has a set preparation time. If you decide to ignore the check outprocedure in the Digital Welcome Book the allocated time will not be enough. The further time is charged to you.

The minimum charge for excess cleaning is 1 hour and the hourly rate is $ 50 per hour incl GST.  This rate will increase when cleans are conducted on weekends and public holidays.

FAILURE TO PLACE BINS OUT ON BIN NIGHT AND ON DEPARTURE MAY RESULT IN ADDITIONAL CHARGES

NOISE/NUISANCE PENALTIES

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy. EHH has the absolute and sole discretion to cancel occupancy in the event that guest actions or behaviour compromise the safety and quiet enjoyment of neighbouring properties or others. Should your stay be cancelled due to noise/nuisance, there is no entitlement to a refund.

$250 IS DEDUCTED FROM THE SECURITY DEPOSIT FOR THE 1ST COMPLAINT IF WE ARE REQUIRED TO CONTACT YOU.

A FURTHER $250 IS DEDUCTED FROM THE SECURITY DEPOSIT FOR THE 2ND COMPLAINT AND YOUR OCCUPANCY WILL BE CANCELLED WITH NO REFUND.

 

DAMAGE

Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by EHH. Any such breakages, damage or loss must be reported immediately to EHH and either replaced to our satisfaction, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card without further notice.

REPAIRS

Our team may need to enter the property for the purposes of conducting any repair,

service or maintenance deemed necessary by EHH. Please discuss with us if this is an issue.

 PERSONAL PROPERTY

Please remember to take your personal property and belongings with you upon your departure. We accept no responsibility whatsoever for any such items left behind.

Items left behind can be posted to you at your cost.

It is the guests responsibility to contact our office if they feel they have left something behind. We keep items for a period of up to 30 days in which by then, if they haven't been claimed, they will be donated to the local charity op shop.

CANCELLATION BY EHH

In the unlikely situation that one of our properties is sold by the owner, we will do everything we can to relocate your booking. You will also have the option to cancel in full without penalty.

AFTER HOURS ASSISTANCE

For urgent after hours’ assistance, please call 03 5480 0782.