Cancellations

We understand that plans can change and your planned holiday may not go ahead. 

Please see below our cancellation terms and conditions.

Cooling-Off Period (Direct Bookings Only)

If you’ve booked directly with Echuca Holiday Homes and have a change of heart, we offer a full refund within 24 hours of booking.

  • Please note: If your booking is made within 7 days of arrival, the cooling-off period does not apply.
  • Also, credit card processing fees are non-refundable, as they are retained by the payment provider.

Cancellation Timeframes

Cancellations made 30 days or more before the arrival date will receive a full refund minus $150 cancellation fee.

Cancellations made 14-29 days prior to arrival will receive a 50% refund.

Cancellations made within 14 days of arrival will not receive a refund. 

Rebooking & Partial Refunds

If we’re able to rebook the property after your cancellation:

  • If the replacement booking is equal in value, we’ll refund you in full (minus the $150 cancellation fee).
  • If it’s lower in value, we’ll refund the amount we recover, less the cancellation fee.
  • If we’re unable to rebook, your deposit is forfeited.

We always do our best to rebook the property, and if a refund is due, we’ll process it promptly once the replacement stay has taken place.

Other Things to Note

  • Credit card fees are non-refundable, as they’re collected by the payment gateway, not us.
  • Third-party bookings (e.g. Airbnb) are subject to the terms and conditions of the platform used. Please refer to their site directly for cancellation details.
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